Refund Policy

Effective Date: April 23, 2026

At PRIMESHINE LLC, we are committed to providing the highest quality commercial cleaning and facility maintenance services. This Refund Policy outlines the terms under which refunds may be granted.

1. Service Cancellations

If you need to cancel a scheduled service, you must notify us at least 24 hours in advance. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.

2. Refunds for Services Rendered

Due to the nature of our work, we generally do not offer refunds once services have been fully rendered. If you are unsatisfied with the quality of the service provided, you must contact us within 24 hours of service completion.

3. Service Adjustments

If a valid issue is reported within the 24-hour window, we will work with you to resolve the matter. This may involve sending a team to correct the issue at no additional cost rather than issuing a refund.

4. Prepaid Contracts

For clients on prepaid maintenance contracts, early termination refunds will be prorated based on the services already delivered, minus any early termination fees outlined in your specific agreement.

5. Contact Us

If you have any questions or concerns regarding this policy, or if you need to request a review of your service, please contact us at ops@primeshine.my or call +1 347 506 4369.